By Jonathan Pleasant
It has been a full year since Deputy Circuit Court Clerk Melissa Hollaway went before the county budget committee to request funding to replace the offices aging and failing computer system. Utilizing equipment that was more than 15 years old, there were constant shutdowns due to power surges, issues with getting updates from the software company, Saratoga, and worries about data loss if something happened to the systems server.
With all this in mind, Hollaway began doing some research into what other system providers are out there and quickly came across Local Government, now one of the leading companies in the state with a growing waiting list of over 2,000 municipal and local government entities and agencies hoping to utilize their services. At that time Saratoga was still in business and demand was not as high. With several county offices already finding success with Local Governments products, Hollaway convinced Circuit Court Clerk Carolyn Hawkins to get onboard with the idea and took charge of presenting the information to the county commission.
The total cost of the project, including a brand new server and five separate workstations, was around $60,000. Much of that funding came from the clerks own budget with the remainder coming out of the general fund. The whole amount was supposed to be paid off within a 15-month period, but with the new system saving money in a variety of ways, Hollaway was pleased to explain that it has already been paid for in full.
We have saved endless amounts of time, Hollaway said. A year ago I was kind of panicked about the whole thing because I was a little overwhelmed by it. Its a year later now, were rolling right along, we know what were doing. It runs so smooth. Its a Godsend, it really, really is.
The new system has numerous fail-safes and back ups to make it reliable and secure. Each employee has their own login and password, and every action taken throughout the day, down to a single key stroke is saved and backed up on hard disc from the offices central server. These disks are kept in a log and sent off site. In the advent of an emergency or disaster Hollaway feels certain that the office could be back up and running within 24 hours.
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By Jonathan Pleasant