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Church resigns from Carderview

Carderview Utility District is under new management as the previous manager, Sharon Church, resigned on February 5th. The water district’s 470 customers have recently experienced problems that ranged from having no water at all to the issuance of a boil alert. Merry Murdoch has stepped in as a temporary office manager.
In mid-January of this year, Carderview Utility District customers noticed their water pressure dropping, and by the next day, most did not have any water at all. The problems with the water system began when a wave of frigid weather hit the area, leading to several water line breaks, mostly in the homes of those who do not live in Butler year round. As a result, identifying the problem areas was time consuming and often difficult to find the source of the leaks. Most of the leaks occurred between the water meter and the home. The department was able to shut those meters down to help fill the system’s water tank back up. Two new employees were hired to repair water leaks as well as upgrading the water system.
The loss of water from these breaks was more than the water system could handle. The wells typically supply approximately 55 gallons of water per minute and uses 30 gallons per minute to supply the customers in Carderview’s utility district. When the water lines began to break and the demand on the system increased to more than 120 gallons a minute, Church made the decision to shut down the pumps to prevent damages to the system. There was no notification and customers, as well as board members of the utility district were taken by surprise.
Some of the biggest problems with the water were because the system was completely shut down. Carderview uses a sand-filtration system and because of the total shut down instead of system slow down, it had to follow the requirements of the State of Tennessee, requiring a complete flush and tests before it was considered safe for human consumption. The Tennessee Department of Environment and Conservation consequently issued a boil alert. In order to use the water, it needed to be brought to a rolling boil. According to Carderview’s Water Board Commissioner, Katie Shoun-Harrell, the boil alert has now been lifted.
Much of the frustration on the part of Carderview’s customers has been the lack of communications during the water crises not only between the utility company and its customers, but also between the board and the employees. The decision was made to meet on a monthly instead of a quarterly basis. According to Water Commissioner David Markland, the board has been working on a way to inform its customers of any new notification, including the use of One Call. This is an automated system that can be set up to inform people of emergencies or critical developments.
According to Water Commissioner Shoun-Harrell, the board has brought in an accountant to step in and review Carderview Utility District’s financial accounts. “We’re bringing in help,” she said. The board is looking closely at the 2012 audit for any discrepancies that may arise. Despite the problems of the past, both customers and members of the utility board are hopeful that their water issues are behind them and they are looking forward to correcting any problems and moving forward.