We want to express our gratitude to the Mountain City Water Department for their prompt and competent response to our call on Monday, January 19th at 4 PM because we had no water at our house. This was a holiday as well as a late call to them.
The gentleman on call was at our house within 30 minutes of our phone call, and worked on the problem for over an hour. He could not resolve the issue but assured us they would be on the job Tuesday morning.
Tuesday morning, they were promptly on the job and continued until the problem was resolved within 24 hours of our original call. During the time they worked, someone was in contact with us, discussing the situation and listening to our questions and concerns.
The citizens of Mountain City should be very grateful to have such a group of dedicated employees working for them to provide and maintain the water supply.
George and Marilyn Hall
Mountain City, TN